1. The short version
Every paid plan comes with a 30-day money-back guarantee. If DeclutrMail isn’t working out, tell us within 30 days of being charged and we will refund the charge in full. You can cancel anytime and keep access until the end of the period you paid for. Refunds go back to your original payment method.
2. Cancellation
You can cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals; your paid features stay active until the end of the current billing period, after which your account moves to the Free plan. Canceling does not delete any of your data. Cancellation on its own does not trigger a refund — if you also want your money back, the 30-day guarantee in Section 3 covers it.
3. 30-day money-back guarantee
Refund requests made within 30 days of a charge — your first purchase or a renewal — are refunded in full. This applies to every paid plan, monthly and annual, including the Founding Pro annual offer. Refunds are processed through the payment provider you purchased from — Paddle outside India, Razorpay in India — back to your original payment method (Sections 4 and 5).
One fair-use note, so the guarantee stays sustainable: the money-back guarantee can be used once per customer. We may also decline a refund where account activity shows the service was consumed in bulk and then refunded — for example, running a full cleanup of a mailbox and immediately requesting the money back. Statutory refund rights in your country (for example, EU consumer withdrawal rights) are not limited by this policy.
4. Purchases outside India (Paddle)
If you purchased outside India, your payment was processed by Paddle, our merchant of record — Paddle is the seller of record for the transaction, and Paddle’s buyer terms apply to it. You can request a refund either from us directly (support@declutrmail.com) or from Paddle via the receipt email they sent you; either path reaches the same outcome, and we instruct Paddle to process refunds consistent with this policy.
5. Purchases in India (Razorpay)
If you purchased in India, your payment was processed by Razorpay and DeclutrMail is your seller. Request a refund from us at support@declutrmail.com; approved refunds are issued through Razorpay to your original payment method (UPI, card, or netbanking). Razorpay typically settles refunds within 5–7 business days of processing, depending on your bank.
6. What is not refundable
- Charges older than the 30-day guarantee window in Section 3, except where law requires.
- A second use of the money-back guarantee — it can be used once per customer (Section 3’s fair-use terms).
- Accounts terminated for violating our Terms of Service (abuse, unlawful use).
One thing a refund never shortens: an existing Activity undo token for Archive, Later, or Delete remains valid for its issued window regardless of billing state. A delivered unsubscribe request remains one-way. Your data stays exportable and deletable per the Privacy Policy.
7. How to request a refund
Email support@declutrmail.com from the address on your DeclutrMail account, with the word “refund” in the subject. No questionnaire, no retention flow — we will confirm within 2 business days and tell you the exact amount and when to expect it.